Nick Blake / Global Interview
Q1 - Q3 2020
Challenge
U.S. Refugee, Asylum, and International Operations Directorate (RAIO) needed to process more asylum cases, each requiring an officer-applicant interview.
Role
As a product designer in the Coding it Forward Fellowship, I explored ways to bring country data into Global Interview, enhancing asylum officer workflows. I collaborated with one designer, two PMs, and three software engineers in the Innovation and Design for Enhanced Adjudication Program Office (IDEA).
Impact
- Saved users 20 minutes per interview
- Reduced case backlog by 23%
[ View Case Study
Selected Work:
Disease reporting software
2022 - 2025
Utilization dashboard
2021 - 2022
Social music app
2021
Collection of side projects
2022 - present
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