Nick BlakeProduct Designer
Global Interview is a tool that Refugee and Asylum officers use during interviews with applicants. As a Civic Digital Fellow, I designed a country data search experience that reduced search time by 70% (from 10 minutes to 3 minutes per query) and enabled officers to access country information without leaving the interview platform.
Users needed to review hundreds of country events daily while building asylum cases. I designed expandable rows showing dates and brief descriptions, with full details revealed on click. This let users quickly scan timelines and dive deep only when needed, significantly reducing research time..
Users needed to narrow down thousands of events across country, location, and groups involved. I designed a chip-based filter system to make applying and modifying filters quick and visual.
The client initially advocated for a simple solution, but through user research and collaboration with engineers, we gained buy-in to build an integrated search using existing data. I learned the power of using research to shape strategy, and the benefits of involving engineering in research synthesis..