Nick BlakeProduct Designer
SimpleReport is a tool that staff at organizations use to quickly record and report the results of rapid diagnostic tests. SimpleReport was originally designed for COVID tests at the height of the pandemic. As a Senior Product Designer, I worked to ensure the tool could accommodate multiple test types while streamlining core workflows.
I synthesized existing user research to identify and prioritize pain points we could address. Mapping the user journey across three user types revealed two key opportunities:
- How might we allow staff to test for multiple conditions?
- How might we streamline how staff upload patient information?
Previously, admin users had to contact support to enable additional testing capabilities, taking up to two days before organizations could test for conditions like HIV. I designed a self-service device management interface so admins can configure new tests in minutes instead of days, contributing to a 73% reduction in support tickets.
Enable new tests without waiting for support
Before users can start testing, they need to enter patient information. When a few patients enter a facility each day, individual entry works fine. But for recurring scenarios like 200 students or 300 nursing home residents, manual entry became a bottleneck. I designed a bulk upload flow so staff can register multiple patients at once via CSV, reducing registration time from 30+ minutes to under 5 minutes for facilities testing 100+ patients.
Many users lacked technical expertise in CSV formatting. To ensure they could successfully upload patient data, I worked with engineers to design granular error messaging that pinpointed exactly which cells needed correction. This validation reduced failed uploads by 60% and eliminated the need for support intervention.
Keeping accessibility a priority throughout.
I iterated on contrast ratios to ensure color-blind users could distinguish between enabled and disabled states, ensuring the tool works for everyone in public health settings.
Designers need to define and track user success metrics.
I pushed to track user-facing measures like upload success rates alongside business metrics, ensuring we optimized for actual usability, not just operational efficiency.
Design decisions ripple across user roles.
Changes for admins often affected staff downstream. User flows and role maps helped me track these dependencies and anticipate cross-role impact.